Sales Policy

Why Choose Treasurefish?
Treasurefish offers fast, friendly service, quality merchandise, affordable pricing and piece of mind.  We take pride in our website and respect our customers.  The bottom line is that there can only be one brand that can be the best, and we want to be the best, so we will only offer the best!

We love Tesoro!

I initially created this website in 2000 so that I could share the knowledge I've gained in being a successful treasure hunter with others.  I wouldn't call it complete, but I think its pretty good.  Since then, it has evolved into a successful business, where we take pride in selling only the very best technology at the cheapest price anywhere.  Treasurefish is NOT huge detector discount store, where we sell every generic detector under the sun in mass quantity.  When it comes to successful treasure hunting, the quality of our products and services, and treating others fairly with the cheapest price you can find anywhere, we mean serious business!  That is why we only carry Tesoro.  

You have built us up to a top internet company and in our success, we will not forget that.  We'll be there every step of the way whether you are making a one time purchase or become a frequent customer.  We try extremely hard to gain your business and try even harder to keep it.

Brian Clark
Treasurefish.com

Price Guarantee
You won't find a better price on a new Tesoro Metal Detector on or off the web - Guaranteed!  Plus, you will never pay shipping and handling for one here either.  Prove us wrong, and we'll take double the difference off.  

Please be sure to figure in the shipping and handling fees of any competitor before comparing prices.  We actively search the internet for lower prices and try to keep our website current based on our findings.  If you find a better deal out there, you must email us the seller's URL to participate in this offer.

This guarantee cannot be honored if the seller of the same product has a lower price due to the following:

1.  Has the product for sale in auction format.
2.  If the product is being given away in a promotion.

Returning Merchandise
Treasurefish should be notified no later than 30 days after you receive your order should you want to return your merchandise.  All products have a 30 day money back guarantee.  Tesoro detectors will be repaired for the duration of your lifetime unless you seriously misuse it (i.e. use the control module for a hammer).

Returns are accepted: 
1) If your order is short of merchandise.
2) If the merchandise is defective.

Returns cannot be accepted if:
1) Your order was shipped out of the continental USA.

All fees for postage are the responsibility of the purchaser. All returns must be preauthorized.  Please do not mail the merchandise back without first contacting:  

Treasurefish is not responsible for any misrepresentation of products by the manufacturer or by it's distributors.  Many pictures and descriptions are provided by a third party.

Exchanging Merchandise
We will accept most exchanges.  Some reasons that will NOT ALLOW us to accept exchanges are the following.  
1) Merchandise was ordered more than 30 days ago. 
2) Merchandise was misused by the purchaser.
3) Merchandise is used or not in a resalable condition.

Exchanges cannot be accepted if:
1) Your order was shipped out of the continental USA.

All postage charges are the responsibility of the purchaser. All exchanges must be preauthorized.  There is no restocking fee on exchanges. Please do not mail the merchandise back without first contacting:

Repairs
If your Tesoro Metal Detector ever breaks in your lifetime, it will be repaired free of charge.  Detectors will be shipped directly to the Tesoro factory by the buyer.  There is no restocking fee on repairs.  The only out of pocket charge you will pay is for actual shipping.  Please do not mail the merchandise back without first contacting:

Shipping Times
Treasurefish will make every effort to ship all products out within 2-4 business days.  If your order is not shipped within 7 business days (Very Rare) it is due to circumstances beyond our control.  We will, however, make every effort to ship in a timely manner.

Shipping Damage
Sometimes situations arise that are out of our control.  Among the most common is damaged merchandise through shipping.  In the case that your order, in whole or in part, is damaged by the carrier it has to be claimed with that carrier.  We will replace defective merchandise but cannot be held liable for the actions of the freight carrier.

Geographic Shipping Limitations
We will not export products anywhere outside the United States or Canada.  If you would like information about a dealer in your country not listed above, we would be happy to refer you.

Shipping and Handling
Shipping and handling fees are waived for all orders over $200.  Otherwise, buyers will pay a flat 10% fee plus $3.50 of their purchase price before tax.  Metal detectors and accessories are shipped via UPS.  All other products are shipped Priority Mail.

Sales Tax
Residents of Texas will pay 6.25% sales tax.

Check Payments
There is a 7 day clearing period placed on all checks over $25.00. All returned checks are subject to a $28.00 processing fee as allowed by law.

Warranties
All of our products carry warranties and some carry extended warranties.  Warranty information can be obtained by emailing:

 

Contact Information
We prefer email contact over phone contact, we work faster and more efficiently with email.  Due to a very low volume of phone calls we do not feel it is necessary to have phone operators standing by.  We do have 24 hour email operators that will be happy to answer all questions through email 24 hours a day, 7 days a week.

90% of the time we do not have operators available to answer the phone.  We have streamlined our business to make our prices truly the lowest possible.  

More Questions?  Please email us!

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